Refund policy

Return and Refund Policy

We have a 48-hour return policy, which means you have 48 hours (2 days) upon receiving your item to inspect it and request a return.

To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, with tags still attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, you can contact us at info@alasthrifts.com.

Important Note on Return Address: For safety and privacy reasons, our official return address and return instructions will only be provided via email once your return request is reviewed and approved. Items sent back to us without prior contact will not be accepted.

Unboxing Video Requirement (Strict Policy)

To protect both parties and ensure fair claims, an uncut, raw unboxing video is strictly required for all complaints (e.g., defective, damaged, or wrong item received).

  • The video must clearly show the parcel's outer packaging, shipping label, and the actual opening of the item from start to finish without any pauses or edits.

  • No uncut video, no refund/exchange. Please inspect your order and notify us via email within 48 hours of delivery together with your unboxing video so we can evaluate the issue immediately.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Final Sale / Marked Down Items: Items purchased during special clearance, drops, or marked as sale cannot be returned or refunded.

  • Gift Cards

  • Personal Care Goods: Items such as socks, caps/headwear, or undergarments (for hygiene purposes).

Please feel free to reach out if you have questions or concerns about a specific item before purchasing.

Exchanges

The fastest way to ensure you get what you want is to request a return for the item you have. Once the return is accepted and inspected, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your returned item to let you know if the refund is approved.

If approved, you will be refunded through your original payment method (or via local e-wallet/bank transfer, as agreed upon) within 5 to 10 business days. Please keep in mind that processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed since we approved your return and you haven't received your refund yet, please contact us at info@alasthrifts.com.