Shipping policy

Last updated: August 29, 2026

At ALAS THRIFT, we carefully pack every order and work to get your items shipped as quickly and safely as possible.

1. Shipping Coverage

We ship orders throughout the Philippines, with orders fulfilled from Davao City. We also offer international shipping to selected locations.

Customers outside the Philippines are welcome to contact us before placing an order so we can confirm availability and shipping options. International shipping fees will vary depending on the destination, package size, and weight.

Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Please ensure that your shipping information is complete and accurate to avoid delivery delays or issues.

2. Processing Time

ON HAND Items

ON HAND items are physically available and are generally processed for shipment within 1–3 business days after payment has been confirmed.

Once your order has been handed over to the courier, you will receive the available tracking information.

Please note that processing time does not include the courier's delivery time.

FOR PRE-ORDER / PASABUY Items

FOR PRE-ORDER items are sourced specifically after an order or inquiry is confirmed.

Because these items are sourced on demand, processing and delivery times may vary depending on supplier availability, sourcing, and international/local shipping conditions.

The estimated timeline for a specific pre-order will be communicated before your order is finalized.

3. Delivery Time

Orders are shipped from Davao City, Philippines. Delivery times vary depending on your destination and courier service.

Estimated delivery times:

Davao City / nearby areas: 1–2 business days
Rest of Mindanao: 2–4 business days
Visayas: 3–5 business days
Luzon: 4–7 business days

Remote areas, holidays, severe weather, courier volume, and other circumstances beyond our control may result in additional delays.

Delivery time starts after your order has been processed and handed over to the courier. It does not include order processing time.

4. Shipping Fees

Applicable shipping fees will be displayed during checkout before you complete your order.

For orders containing multiple items, shipping fees may vary depending on the order's size, weight, destination, or fulfillment requirements.

5. Order Tracking

When tracking information is available, it will be provided through your order or shipping notification.

Please allow some time for the courier's tracking system to update after your parcel has been handed over.

If your tracking information has not updated immediately, this does not necessarily mean that your parcel has not been shipped.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.

If an order is returned or delayed because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for re-delivery.

Please double-check your shipping information before completing your order.

7. Failed Delivery Attempts

If the courier is unable to deliver your package after their delivery attempts, the parcel may be returned to us.

If re-shipping is requested, the customer may be responsible for the additional shipping cost.

8. Lost, Damaged, or Delayed Packages

Once an order has been handed over to the courier, delivery is handled by the courier service.

If your package appears to be delayed, lost, or damaged in transit, please contact us as soon as possible so we can assist you with the available next steps.

For damaged packages, we strongly recommend taking photos or videos of the parcel and packaging immediately upon receipt. This may be required when filing a claim with the courier.